My Queue
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My Care Queue is your personal view of all care items assigned to you. Items are grouped by urgency — overdue, due today, this week, and ongoing — so you can quickly see what needs your attention right now.
Getting Here
Navigation: Care → My Queue
Overview
The page opens with a navy header banner showing the total number of items in your queue and how many are overdue. Below the header, items are grouped into urgency sections with colour-coded left borders: red for overdue, amber for due today, teal for this week, and gray for ongoing items with no due date. If your queue is empty, a “All clear” state is displayed.
Fields & Controls
| Field | Type | Description |
|---|---|---|
| Queue Count | Display | Total number of items currently assigned to you. |
| Overdue Count | Display | Number of items past their due date, highlighted in red. |
| Member Avatar | Display | Colour-coded initials avatar for the person receiving care. |
| Title | Text | The care item title describing the need. |
| Member Name | Text | Name of the person this care item is for. |
| Type Icon + Label | Display | Care type icon and label (e.g., hospital, prayer, follow-up). |
| Due Text | Text | Relative due date with colour coding matching the urgency section. |
| Created | Relative date | When the item was created (e.g., "Today", "3d ago", "Mar 15"). |
Urgency Sections
- Urgent / Overdue (red) — Items past their due date. These need immediate attention.
- Due Today (amber) — Items that must be addressed today.
- This Week (teal) — Items due within the current week.
- Ongoing (gray) — Items with no specific due date, for ongoing care needs.
Actions
View Item Details
- Click the item row or the View Details button
- The Care Item Detail page opens with the full timeline and context
Add a Quick Note
- Click the Add Note button on any item
- An inline text input appears below the item
- Type your note and press Enter or click Send
- The note is added to the item's timeline with Staff privacy level
Resolve an Item
- Click the Resolve button on any item
- The item status is changed to Resolved and it is removed from your queue